Privacy Policy
Effective Date: November 11, 2025
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Privacy matters, and so does control. At Crowngreen, this policy explains how we collect, use, share, and protect information in Canada.
By using our website or services, you agree to the practices described here. If you do not agree, please stop using the platform.
Who this policy covers
We operate an online gaming and entertainment platform in Canada. Access is intended for users aged 19 or older, or the legal age in your jurisdiction.
We follow applicable Canadian laws and prioritize data protection in day-to-day operations. We do not knowingly collect personal information from minors.
Information we collect
We collect personal and non-personal information to run accounts, process payments, support gameplay, and keep systems reliable.
- Account details, such as name, contact information, date of birth, and residence.
- Payment and transaction details, including deposits, withdrawals, bonus usage, and balances.
- Verification documents when required for identity, KYC, or compliance checks.
- Technical and usage data, such as IP address, device identifiers, cookies, diagnostic logs, and session activity.
How we use your data
We process information to provide core services, meet legal obligations in Canada, prevent abuse, and improve performance.
- Manage registration, login, and account administration.
- Verify identity and age, and support AML and responsible gaming checks.
- Process deposits and withdrawals, including bonus activations and access to promotions.
- Provide customer support and handle requests about offers or account history.
- Maintain security and stability, and investigate fraud or misuse.
Where consent is required, we may send product updates or promotional messages. You can adjust preferences in-app or by contacting support.
When we share information
We share limited information only when it supports service delivery, compliance, or safety requirements. Partners that handle user data must follow privacy and security standards.
- Payment and verification partners for transaction processing and compliance checks.
- Game providers to enable gameplay and help resolve technical issues.
- Analytics and security vendors to measure performance and prevent abuse.
- Regulators or authorities when required by law.
Payment processing services are provided by Bravari Limited (registration number 16277382), located at 85 Great Portland Street, First Floor, London, W1W 7LT.
Cookies and similar technologies
Cookies help keep you signed in, remember preferences, and measure site performance. Some cookies are essential for functionality and security.
You can manage cookies through your browser settings. Disabling certain cookies may limit parts of the service.
Security and retention
We use technical and organizational measures designed to reduce unauthorized access and misuse. Safeguards include encryption in transit and at rest, access controls, and continuous monitoring.
We retain data only as long as necessary for service delivery, legal requirements, and dispute resolution. Retention may extend up to 5 years after account closure or prolonged inactivity, unless a longer period is required.
When information is no longer needed, we securely delete or anonymize it. You should also use strong passwords and keep your devices protected.
International processing
Your information may be processed in Canada or in other jurisdictions with different data protection laws. We take reasonable measures to protect data during international transfers.
Your rights and choices
Depending on your location, you may request access, correction, deletion, or restrictions on processing. You may also withdraw consent where processing relies on consent.
To protect your account, we verify requests before completing them. For quicker routing, include “Privacy” in your message.
Quick reference table
| Topic | What it means | Key detail |
|---|---|---|
| Age access | Adult-only access based on jurisdiction | 19+ |
| Account setup data | Identity and contact details used for account management | Name, DOB, contact |
| Payments and balances | Deposits, withdrawals, and bonus tracking | Transactions history |
| KYC and AML checks | Documents may be requested for verification and compliance | As required |
| Cookies | Sign-in persistence, preferences, and performance measurement | Browser-managed |
| Security controls | Encryption, access controls, and continuous monitoring | In transit & at rest |
| Retention window | Kept only as necessary; longer if legally required | Up to 5 years |
| Sharing scope | Limited partners for operations and legal obligations | No sale of data |
Policy updates
We may update this Privacy Policy when services, features, or legal requirements change. The updated effective date will appear on this page.
If you continue to use the platform after changes take effect, you accept the updated policy.
Contact
If you have questions or requests about personal information, contact our privacy team through the support routes listed on the site.