Responsible Gaming
At Crowngreen, responsible gaming shapes how play works in Canada. Gaming stays enjoyable when choices are informed, budgets are respected, and breaks are easy to take.
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We treat gambling as entertainment, not a financial strategy. If play starts to feel tense or distracting, using account tools early can help keep things manageable.
Tools you can set
Our player tools are built to support planning, awareness, and self-control. You can set limits that fit your routine, and adjust them when needed.
- Deposit limits on a daily, weekly, or monthly schedule.
- Loss, betting, wager, and session limits with amounts and timeframes you choose.
- Reality checks and session reminders to review time spent and outcomes.
- Time-outs and self-exclusion options for longer breaks.
Quick view of key options
| Option | Typical range | What it does |
|---|---|---|
| Temporary break | 24 hours to 6 months | Pauses account access; promotions stop during the break. |
| Time-outs | 24 hours to several weeks | Short, practical pauses you can activate directly in your account. |
| Deposit limits | daily / weekly / monthly | Keeps spending aligned with a set budget. |
| Loss and wager controls | Amounts + durations you choose | Sets firm boundaries if a session runs longer than planned. |
| Session time limits | Set duration + reminders | Prompts regular check-ins on time spent and results. |
| Activity history | Deposits, withdrawals, gaming records | Helps build perspective and can reduce chasing losses. |
| Support availability | 24/7 | Trained agents can explain options and help apply limits. |
| Welcome offer note | Up to CAD 9,000 + 250 Free Spins |
|
Healthy habits that last
Small choices can reduce risk and keep gaming comfortable over time. Consider these guidelines before a session starts.
- Set a budget and a time window, then stick to both.
- Play with discretionary funds and avoid using credit to gamble.
- Take regular breaks and avoid playing when upset or fatigued.
- Balance gaming with other responsibilities and hobbies.
Warning signs to notice
Problem gambling can develop gradually, especially when chasing losses becomes a habit. Take note if play shifts from voluntary entertainment to pressure.
- Trying to recover previous losses or “make money” through gambling.
- Borrowing money or using credit to fund deposits and wagers.
- Spending more time or money than you planned.
- Hiding activity, neglecting commitments, or feeling irritable when stopping.
If any pattern feels familiar, taking a break is a practical first step. Support can also share independent services in your region if you want outside help.
Minors and account safety
We prohibit gambling for anyone under 19, following Canadian provincial regulations. Strong account security also helps prevent access on shared devices.
- Keep login credentials and payment information private.
- Log out after each session, especially on shared devices.
- Use parental controls where appropriate.
Support, without judgment
Our agents can explain how promotions were applied, help you review your activity history, and guide limit changes. If you prefer a longer reset, you can request permanent closure through Live Chat or [email protected], and withdraw remaining funds before closing.
Accounts closed for reasons other than problem gambling may be reviewed for reactivation by the Responsible Gaming Department. If it suits you, reach out through Live Chat to discuss the safest next step.