Terms and Conditions
Last update: November 11, 2025. These Terms and Conditions explain the rules for using our platform in Canada. By using the website, creating an account, playing games, joining promotions, or contacting support, you agree to these Terms and related policies (including Privacy and Responsible Gaming).
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If you do not agree with any part of these Terms, please stop using the services. If we publish changes, continued use after the updated Terms are posted means you accept the revised version.
Eligibility in Canada
Access is available only to people who meet the legal gambling requirements where they live. In Canada, you must be at least 19, or the legal age in your province or territory of residency, whichever is higher.
- You access and use the platform from a location where online gambling is legal.
- You play for your own personal entertainment, not on behalf of someone else.
- You understand that outcomes are based on chance and are not guaranteed.
We may request proof of age and/or identity at any time. Providing inaccurate or incomplete information may lead to account restrictions, suspension, or cancelled withdrawals.
Account setup and security
When you register, you must provide accurate, current, and complete personal information and create secure login credentials. You are responsible for keeping your login details confidential and for all activity on your account.
- Only one account is permitted per person, household, IP address, or device.
- Accounts created using false information may be closed and winnings cancelled.
- If you suspect unauthorized access, contact support as soon as possible.
Payments, KYC, and processing
Deposits and withdrawals must be made using payment methods in your own name. Available deposit methods may include bank cards, e-wallets, or other options depending on region.
Before any withdrawal, identity verification (KYC) is required. This may include proof of identity and proof of address. We may also request additional documents to meet compliance and AML requirements. If verification is incomplete, some account functions may be temporarily restricted.
Processing times vary by provider, and additional checks may be carried out before payouts. We may also apply limits on deposits, stakes, and withdrawals for security or responsible gaming reasons.
Quick rule overview
| Topic | Rule | Notes |
|---|---|---|
| Minimum age | 19 or local legal age, whichever is higher | Applies in Canada, by province or territory rules |
| Identity checks | KYC required before withdrawals | ID and address proof may be requested at any time |
| Payment method | Must be in your name | Helps prevent fraud and supports compliance reviews |
| Processing speed | Varies by provider | Extra checks may apply before payouts |
| Bonuses | Offer-specific rules prevail | Wagering, time limits, and game weighting may apply |
| Withdrawals from bonus play | Blocked until requirements met | Bonus fulfillment conditions can apply to winnings |
| Fair use | Personal entertainment only | No commercial, automated, or fraudulent activity |
| Self-exclusion | No new account during exclusion | Limits, time-outs, and exclusion tools are available |
Bonuses, promotions, and wagering
Each bonus or promotion includes its own conditions displayed with the offer. If a general description conflicts with the promotion’s specific rules, the promotion rules apply.
- Wagering requirements and time limits may apply.
- Withdrawals may depend on meeting bonus conditions.
- We may update or cancel promotions, with notice when applicable.
Multiple accounts, chargebacks, bonus abuse, or collusion may result in bonus removal and account suspension or closure.
Responsible gaming tools
Gambling should be entertainment, not a way to make money. We support safer play with tools such as limits, time-outs, and self-exclusion.
- Set deposit, loss, and session limits that fit your budget.
- Take regular breaks, especially after longer sessions.
- Use self-exclusion if playing no longer feels manageable.
If gambling is affecting your health or relationships, consider seeking expert support. Help options are available through the site when you need them.
Prohibited conduct and game integrity
You must not use bots, illegal software, or automated methods that interfere with gameplay. Dishonest, abusive, collusive, or illegal activity may be investigated and can lead to action, including account suspension and forfeiture of prizes.
We also protect fairness through certified RNG-based games. Each round is independent, and results are not manipulated.
Account closure, disputes, and law
We may refuse, suspend, or terminate access for breaches of these Terms, security reasons, or legal requirements. You may request account closure through the support options available on the website. Any remaining funds may be refunded according to policy after verification, unless restrictions apply under these Terms or by law.
If you have a dispute, contact support first. Where alternative dispute resolution or oversight applies in your jurisdiction, we cooperate as required.
Canadian law governs these Terms, and disputes are handled by Canadian courts.